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Someone calls you back saying you called them… but you never called that person?
Strangers are calling you back claiming you tried to reach them? Your number has probably been hijacked by fraudsters: it's called phone spoofing. What it really is, why your SIM card has (most likely) not been hacked, and the right reflexes to adopt.
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Happy Swiss National Day!
On this 1 August, the whole MaxiConnect team wishes you a wonderful National Day. An occasion to look back at the Swiss values that guide our work as a telecom operator: freedom, solidarity, closeness and innovation.
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True or false: the more signal bars I have, the better my connection?
Five bars on screen do not guarantee fast Internet, and two or three bars are often plenty. What the bars actually measure, why they differ from one phone to the next, and how to really judge the quality of your connection.
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True or false: restarting your Internet router is pointless?
The familiar “could you restart your router?” is not a canned answer. Saturated memory, stalled network services, temperamental Wi-Fi: here is what a restart genuinely fixes, what it will never fix, and how to do it properly.
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What is the difference between MB, GB and TB?
MB, GB, TB: what do these units actually mean? We explain data volumes simply — and above all the essential difference between the amount of data and the speed of your connection.
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Why does a phone get poor reception in certain buildings?
Signal drops as soon as you step inside a building? Walls, construction materials, basements, distance to the antenna, frequency bands used: here is what really affects indoor mobile reception, and how to improve it.
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Comparing operator offers: a real headache?
"Unlimited calls in Europe", "unlimited internet", "no commitment"… Behind wordings that look alike often hide very different services. Here is what you should really check before comparing two plans.
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New at MaxiConnect: roaming packs now tailored to each country
MaxiConnect is upgrading its roaming data packs: no more zones, now country-based rates calculated on the real cost of each destination. The result: fairer and often much cheaper prices, starting next week.
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New price increase on 1 August 2026: take the chance to switch operators for free
Several operators are raising their prices on 1 August 2026. A unilateral increase often opens an extraordinary right to cancel, free of charge. At MaxiConnect there is no annual increase: fixed, transparent prices.
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The ALL-BM410 XGS-PON SFP Module Certified for Swisscom BBCS is Now Available at MaxiConnect
The ALL-BM410 XGS-PON SFP module, certified for Swisscom BBCS, is now available at MaxiConnect. Connect your 10G fibre directly into your router or firewall — no operator box needed.
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Yet Another Price Hike… and an "Exceptional" Cancellation
Operators raise their prices and offer an "exceptional" cancellation. Behind this commercial gesture lie unstable pricing models. At MaxiConnect, the price you see is the real price — from day one.
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If you switch provider… do you lose your voicemail (combox)?
Number, internet, TV… but what happens to your voicemail when you switch provider? The question everyone forgets to ask.
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Provider VOD: what happens to your films if you cancel your subscription?
Buying a film via your provider's VOD seems convenient. But what happens to your purchases if you switch? What nobody tells you.
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Your internet connection: everything that happens in 1 second
You click, the page appears. But in less than a second, dozens of invisible steps take place. And that's exactly where the quality of your connection is decided.
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People often ask why we don't run promotions… here's the honest answer
Half-price for 6 months, special offers all year long… Here's why MaxiConnect made a different choice: a fair price, for everyone, all the time.
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Automated customer service: convenient… until it isn't
Operators are betting on AI for customer support. But when the bot doesn't understand your request, who actually answers?
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VoIP QoS: why your calls drop… even with a great connection
Your fibre is fast and stable, but your VoIP calls drop or crackle? The problem often comes from a lack of QoS (Quality of Service) on your network.
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SIP ALG: the well-intentioned feature that breaks your VoIP
VoIP calls dropping, no audio, or some calls work and others don't? The culprit is often SIP ALG — an overlooked feature activated in your router.
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Check your mobile contract in 1 text — for free
With the SMS 503 service, you can check your mobile contract end date and any early termination fees for free, in just a few seconds.
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End of 3G in Switzerland: what it really means for you
On 7 April 2026, Swisscom permanently shuts down its 3G network. At MaxiConnect, the transition already happened in early March. Here is what it means in practice – and why VoLTE is now essential.
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Why does a VoLTE smartphone work with one operator… but not another?
Your phone is VoLTE-compatible but it doesn't work with your operator? That's neither a bug nor a coincidence. The explanation lies in operator profiles embedded in the device firmware.
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WiFi Calling at MaxiConnect: a new freedom for your calls
MaxiConnect announces the arrival of WiFi Calling (VoWiFi) on both mobile networks by June 2026 at the latest. Calls over WiFi, improved coverage, ideal abroad – here is what changes.
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What is a fixed IP address and what is it used for?
Dynamic or fixed IP? We explain the difference simply, the concrete use cases, and why a fixed IP address can be essential for your business or home.
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Why do some providers block certain features?
CGNAT, blocked ports, locked routers... We explain why some providers deliberately limit your connection and what you have the right to expect.
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MaxiConnect launches its completely redesigned customer portal
Discover the new MaxiConnect customer portal: more modern, more intuitive, with contract management, invoices, usage tracking and support all in one place.
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Physical SIM vs eSIM: what are the differences and which should you choose?
SIM or eSIM? We explain the differences, the advantages of each format, and how to choose based on your needs.
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12 or 24-month contracts: who really benefits?
Mandatory commitment, cancellation fees, locked-in price increases... Are fixed-term contracts in your interest? Analysis and alternative.
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Why migrate your PBX to the cloud today?
Flexibility, cost reduction, service continuity, CRM integration... Companies are migrating to cloud PBX. Is it the right time for you too?
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Why local support makes all the difference
Internet outage, phone issue, technical configuration... these are the moments when you realise that not all operators are equal.
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MyPBX Hosted by MaxiConnect: business telephony on PBXware
MyPBX Hosted by MaxiConnect is built on PBXware by Bicom Systems — a robust, multi-tenant business telephony platform proven worldwide and continuously evolving to meet modern needs.
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MaxiConnect's 3 core values: freedom, proximity and fairness
Total contractual freedom, Swiss roots and fair pricing for everyone — these three core values define what MaxiConnect stands for as an independent Swiss telecom operator.
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MaxiConnect 2025 retrospective and 2026 outlook
MaxiConnect looks back on a landmark 2025: new plans, dual mobile network, MyPBX milestones — and a preview of everything we have in store for you in 2026.
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Why MaxiConnect doesn't appear on comparison platforms
MaxiConnect doesn't appear on Comparis or other Swiss telecom comparison sites. It's not an oversight — it's a deliberate choice. Find out why, and what it reveals about how we operate.
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Price reductions and new options at MaxiConnect
MaxiConnect cuts prices on several internet and mobile plans and introduces new options — effective immediately and without any action required from existing customers.
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SFP, fibre optic and XGS-PON: understanding your connection
SFP module, GPON, XGS-PON — these technical terms directly affect the quality of your fibre connection. MaxiConnect breaks down the essentials in plain language, no jargon required.
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3G shutdown in Switzerland: affected devices and next steps
3G has been permanently switched off in Switzerland. Find out which devices are affected, what to do if your phone is incompatible, and how MaxiConnect supports its customers through the transition.
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MaxiConnect's contractual freedom: cancel anytime, no fees
MaxiConnect formalises its policy of total contractual freedom: cancel your subscription at any time, with no fees and no imposed notice period. Here is what this means for you in practice.
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MyPBX Hosted: powerful hosted phone system in Switzerland
MaxiConnect offers MyPBX Hosted, one of the most comprehensive hosted telephone systems in Switzerland: advanced features, high availability and local support all included.
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Fake discounts and trap contracts in Swiss telecom
Prices that double after 12 months, hidden fees buried in the small print, misleading promotions — learn the deceptive pricing tactics used by major Swiss telecom operators.
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Why choose MaxiConnect? 6 concrete reasons
Stable pricing, full contractual freedom, Swiss-based support, dual mobile network... Here are 6 concrete and verifiable reasons why hundreds of customers choose MaxiConnect.
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MaxiTV: Swiss TV without a set-top box or long-term contract
Discover MaxiTV by MaxiConnect: hundreds of Swiss and international channels, catch-up TV and full flexibility — with no imposed set-top box and no long-term commitment required.
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Internet connection types in Switzerland: fibre, cable, 4G/5G
Fibre optic, coaxial cable, ADSL or fixed 4G/5G — what are the real differences? This guide compares the main internet access technologies available in Switzerland to help you choose.
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We are MaxiConnect: independent Swiss telecom operator
Who is MaxiConnect? A team based in Fribourg with a different vision for telecommunications in Switzerland. Discover our story and the values that drive everything we do every day.
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Roaming in Europe: 7 tips to use less mobile data
Travelling in Europe? Discover 7 practical tips to keep your mobile data consumption under control while roaming and avoid unexpected charges on your phone bill.
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How to cancel your current telecom contract in Switzerland
Switching to MaxiConnect means cancelling your current contract first. Follow our step-by-step practical guide to avoid common pitfalls, hidden fees and unnecessary delays.
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Switching operator in Switzerland: NSN, SIP and portability
Thinking about switching operator but unsure about number portability, SIP compatibility or NSN? MaxiConnect answers the most common technical questions before you make the move.
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Why a quality router matters for your internet connection
Fast fibre but sluggish Wi-Fi? Your router is often the weak link. Find out why investing in quality network hardware genuinely transforms your internet experience at home or at work.
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