Provider VOD: what happens to your films if you cancel your subscription?

Buying a film directly through your provider’s TV interface can seem convenient. With a few clicks, you access a large library and build your own catalogue.

But one essential question is rarely asked:

What happens to your films if you switch provider?

Buying a film via a provider’s VOD: what you’re really buying

Contrary to what you might think, when you buy a film through a provider’s VOD system, you don’t actually own that content.

You’re buying an access right tied to your TV subscription.

This means:

• your films are only accessible through your TV box
• your access depends on your customer account
• your library is tied to your provider

Cancellation: why you lose your films

This is the point many customers discover too late.

When you cancel your subscription:

• your TV access is deleted
• your account is deactivated
• all your VOD purchases become inaccessible

Even if you paid for every film. Even if you invested several hundred francs.

Why this model is a problem

This setup creates dependency:

• you hesitate to switch providers
• you lose your history and your content
• your purchases don’t follow you

In reality, your library doesn’t belong to you.

Alternative: independent streaming platforms

Today, much more flexible solutions exist.

Services like Netflix, Amazon Prime Video or Apple TV offer:

• multi-device access (TV, smartphone, tablet)
• complete independence from your provider
• the ability to keep your content, even when switching internet subscriptions

Your content belongs to you… not to your provider.

Why MaxiConnect doesn’t offer VOD

At MaxiConnect, we made a clear choice: not to offer a subscription-tied VOD system.

Why? Because we refuse to let our customers lose their purchases when leaving our services, get locked into a closed ecosystem, or depend on a provider to access their content.

TV without traps

Our approach is simple:

• a transparent TV offering
• no hidden dependency
• complete freedom for the customer

You can leave whenever you want, without losing anything.

FAQ – VOD and providers

Can you get your films back after cancelling? No, in most cases, content purchased through a provider becomes inaccessible.

Is that legal? Yes, because it’s an access right, not an ownership purchase.

Is there a solution to keep your films? Yes, by using independent platforms not tied to a provider.

Conclusion: should you buy films through your provider?

If you’re looking for short-term convenience, it may work. But if you want to keep your content long-term, it’s not the right solution.

At MaxiConnect, our vision is simple: a customer must remain free, even after they leave.

And that also means choosing not to offer a VOD that locks people in.

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MaxiConnect. An operator close to its customers. 📞 +41 58 521 32 00 — 📧 hello@maxiconnect.ch