In a Swiss telecoms market that is often complex, opaque and full of binding commitments, MaxiConnect has made a clear choice from day one: to put the customer back at the centre, without compromise.

Our offerings, our processes and our way of working are based on three fundamental values that are simple to understand, but rarely respected in the sector.

1️⃣ Total contractual freedom, with no hidden conditions

At MaxiConnect, freedom is not a marketing slogan, it's an absolute rule

• No minimum contract term
• No exit penalties
• No notice period required
• Start today, leave tomorrow if you wish

You remain a customer only because you are satisfied, not because a contract obliges you to do so.

This freedom also applies to your subscriptions:

you can change your offer at any time, upwards or downwards, depending on your real needs - without charge, without justification, without endless renegotiation.

👉 We believe that a good service doesn't need to lock its customers in.

2️⃣ A 100% Swiss service, with no outsourcing

Customer support is not a cost centre at MaxiConnect - it's a pillar of our quality.

All our activities are based in Switzerland:

• Technical support
• Customer service
• Subscription management
• Management and strategic decisions
• Infrastructure and partners

This means :

• Contacts who really understand the Swiss network
• Fast, relevant answers
• Direct communication, without imposed scripts
• Real responsibility, without being passed from service to service

When you contact MaxiConnect, you speak to people who are competent, close to you and responsible for what they do.

3️⃣ The same price for everyone, without discrimination

At MaxiConnect, everyone pays the same price.

• Existing customers
• New customers
• Long-standing customers
• New customers

No hidden tariffs.

No "best offers" reserved for new customers.

No opaque individual negotiations.

When we lower a price or improve an offer, it automatically applies to all our customers.

This transparency is voluntary:

• It avoids frustration
• It builds trust
• It guarantees a healthy and lasting relationship

👉 Loyalty should never cost more.