Why is this procedure needed?
When activating a new XGS-PON fibre line, Swisscom sometimes needs to associate the line with your device. If the MAC address of your router or firewall was not provided in advance, the connection will not be established automatically.
In this case, the line must be activated via the Swisscom splashpage using an activation code, before Internet access becomes operational.
Step 1 — Configure the router in DHCP (VLAN 10)
Regardless of your final line type (DHCP or PPPoE), start by configuring your router in DHCP with VLAN 10:
| Parameter | Value |
|---|---|
| Protocol | DHCP |
| VLAN ID | 10 |
| Username | None |
See the BX/AON and XGS-PON Fibre Configuration (DHCP) page for details depending on your router.
Once connected to the network, the router will receive a provisional IP address allowing access to the splashpage.
Step 2 — Open the Swisscom splashpage
From a device connected to the router, open a browser and go to:
https://www.swisscom.ch/splashpage/guest/app/AccessId/de/
Step 3 — Enter the activation details
The splashpage requires 3 pieces of information:
| Information | Where to find it |
|---|---|
| Activation code | Corresponds to the NSN — available in your MaxiConnect customer area at my.maxiconnect.ch |
| Fibre socket number | Shown on the wall-mounted fibre optic socket or in your customer area |
| Plug number | Usually plug 2 for MaxiConnect lines |
Fill in the fields and confirm the procedure.
Step 4 — Check the status and restart
Once the procedure is complete, wait until the status shows Line activated.
Then:
- Completely power off the router
- Wait 10–15 seconds
- Power on the router again
The Internet connection will be established automatically.
Special case — Line ordered with PPPoE (fixed IP)
If your line is configured with PPPoE and a fixed IP, first complete steps 1 to 4 above using DHCP / VLAN 10 to activate the line.
Once the line is activated and the router has restarted, update the configuration:
| Parameter | Final value |
|---|---|
| Protocol | PPPoE |
| VLAN ID | 11 |
| Username | Provided by MaxiConnect |
| Password | Provided by MaxiConnect |
See the PPPoE Fibre Configuration (with credentials) page for details.
Summary
| Step | Action |
|---|---|
| 1 | Configure the router in DHCP / VLAN 10 |
| 2 | Open the Swisscom splashpage |
| 3 | Enter NSN, socket number and plug 2 |
| 4 | Wait for “Line activated” status, then restart the router |
| 5 (PPPoE only) | Reconfigure to PPPoE / VLAN 11 with MaxiConnect credentials |
Can’t find your NSN? Log in to your customer area at my.maxiconnect.ch or contact our support team.
Technical support: +41 58 521 32 00 — hello@maxiconnect.ch