Overview
The Gigaset Comfort 550A IP is an IP DECT phone with integrated answering machine. This guide explains how to register your MaxiConnect line in 14 simple steps.
Before you start, have your SIP credentials ready — available in your customer portal at my.maxiconnect.ch.
Part 1: Connection and Web Interface Access
Step 1 — Connect your Gigaset to power and network.
Step 2 — Find the base station’s IP address (via your router interface or a network scanner), then open this address in your browser on a PC connected to the same network.
If the handset is not yet connected to the base, press the base station button for approximately 5 seconds.
Part 2: Initial Setup
Step 3 — Select your preferred language from the setup menu.
Step 4 — Choose Switzerland as the country.
Step 5 — Click Next.
Step 6 — Set a password for the base station.
Warning: Choose a password you can remember or store it securely. If forgotten, the device must be reset to factory settings and reconfigured.
Step 7 — Click Next.
Part 3: SIP Account Configuration
Step 8 — Select Manual Configuration and click Next.
Step 9 — Fill in the following fields:
| Field | Value |
|---|---|
| Connection name | Your number (e.g. 021 XXX XX XX) |
| Username | Your number (e.g. 021 XXX XX XX) |
| Login name (SIP) | Your SIP identifier (format XXXXXXXXXX.XXX) |
| Password | Your SIP password |
| Domain / Registrar | sip.phone.maxiconnect.ch |
Important: Use your SIP credentials, not your customer portal credentials. The SIP login name is in the format
XXXXXXXXXX.XXXand is provided by MaxiConnect.
Step 10 — Enter your phone number again in national format (e.g. 021 XXX XX XX).
Step 11 — Verify that the connection status shows Registered, then click Finish.
Part 4: Firmware Update
Step 12 — Click System.
Step 13 — Click Update & Restore.
Step 14 — Enable automatic firmware updates.
Recommended Audio Codecs
| Codec | Status |
|---|---|
| G.711 PCMA (A-law) | Enabled — priority 1 |
| G.711 PCMU (µ-law) | Enabled — priority 2 |
| G.722 | Disabled |
| G.729 | Disabled |
Factory Reset (if necessary)
If you experience configuration issues, reset the base to factory settings via the web interface:
System → Update & Restore → Factory Reset
Warning: The reset deletes all SIP accounts and configuration. The handset will need to be re-registered.
Technical support: +41 58 521 32 00 — hello@maxiconnect.ch