Preliminary checks
Before changing any settings, carry out these quick checks:
- Is mobile data enabled? → Settings → Cellular Data → Enabled
- Is aeroplane mode disabled? → Status bar or Control Centre
- Do you have network coverage? → Check the network indicator (bars + 4G/LTE)
- Does your plan include data? → Check in your customer account
APN settings for the Swisscom network
If your mobile data is not working, verify or manually configure the APN (Access Point Name).
On Android
- Open Settings
- Tap Network & Internet → Mobile network → Access Point Names (APN)
- Check that a profile exists with the following settings, or create a new one:
| Parameter | Value |
|---|---|
| Name | MaxiConnect |
| APN | internet |
| Protocol | IPv4/IPv6 |
| APN type | default,supl |
| MCC | 228 |
| MNC | 01 |
| Username | (leave empty) |
| Password | (leave empty) |
- Save and select this APN profile
On iPhone
- Open Settings → General → Cellular → Cellular Data
- Verify that the APN is set to
internet - Leave username and password empty
Troubleshooting steps
Step 1 — Restart the phone
A simple restart often resolves temporary connection issues.
Step 2 — Re-insert the SIM card
- Turn off your phone
- Remove the SIM card, wait 10 seconds
- Re-insert it and turn the phone back on
Step 3 — Reset network settings
- Android: Settings → General management → Reset → Reset network settings
- iPhone: Settings → General → Transfer or Reset iPhone → Reset → Reset network settings
⚠️ This will delete your saved Wi-Fi networks and their passwords.
Step 4 — Check date and time
An incorrect date or time can prevent the connection. Enable automatic synchronisation.
Still unable to connect?
Contact our support with the following information:
- Your MaxiConnect phone number
- Your device model
- The APN settings currently configured
+41 58 521 32 00 — hello@maxiconnect.ch