Fibre PPPoE — How does it work?
On a PPPoE line, the Fritz!Box authenticates to the network using a username and password provided by MaxiConnect. This mode differs from DHCP: the connection is not automatic and requires credentials.
The Fritz!Box must be connected directly to the optical device (ONT) provided by the fibre installer, via a fibre optic cable (fibre port).
Important: MaxiConnect lines are generally connected to plug 2 of the wall-mounted fibre optic socket.
Step 1 — Access the Fritz!Box interface
Log in to your Fritz!Box administration interface from a browser:
http://fritz.box or http://192.168.178.1
Default credentials:
| Field | Value |
|---|---|
| Password | Shown on the sticker under the Fritz!Box |
Step 2 — Configure the Internet connection
- Go to Internet → Account Information
- In the Internet Connection tab, select:
| Parameter | Value |
|---|---|
| Internet provider | Other Internet provider |
| Provider name | MaxiConnect |
| Username | Yes — enter the username provided by MaxiConnect |
| Password | Password provided by MaxiConnect |
| Protocol | PPPoE |
| VLAN | Enabled — VLAN ID: 11 |
- Click Apply
Your PPPoE credentials are available in your customer area at my.maxiconnect.ch or were sent by email at activation.
Step 3 — DNS settings (optional)
By default, the Fritz!Box uses DNS servers provided automatically via PPPoE. You can leave them as-is or enter custom servers:
Internet → Account Information → DNS Servers
| DNS | Address |
|---|---|
| Primary DNS (e.g. Cloudflare) | 1.1.1.1 |
| Secondary DNS (e.g. Google) | 8.8.8.8 |
Step 4 — Enable IPv6
- Go to Internet → Account Information → IPv6 tab
- Enable IPv6 connection and IPv6 router
- Select DHCPv6 for prefix assignment
- Click Apply
Step 5 — Verify the connection
- Go to Overview (home page of the interface)
- Check that the Internet status shows Connected
- The WAN IP address is assigned after PPPoE authentication
If the connection is not established after 2–3 minutes, check your credentials and restart the Fritz!Box via System → Restart.
Parameter summary
| Parameter | Value |
|---|---|
| Provider | Other provider → MaxiConnect |
| Protocol | PPPoE |
| Login / Password | Provided by MaxiConnect |
| VLAN ID | 11 |
| IPv6 | DHCPv6 |
| DNS | Automatic (or custom) |
Connection issues? First check that the fibre optic cable connects the fibre port of the Fritz!Box to the optical device (ONT), and that your PPPoE credentials are correct.
Technical support: +41 58 521 32 00 — hello@maxiconnect.ch