Step 1: Check the expiry date of your contract

Before cancelling, it's important to know the expiry date of your current contract:
For mobile subscriptions:

Send an SMS with the word "Info" to the number 503 (free).
👉 You will automatically receive the following information:

The exact end date of your contract.
Any early termination fees if you leave immediately.

For internet, TV and fixed-line telephone subscriptions:

Contact your current operator directly by phone. They will provide you with :

The expiry date of your contract.
Any steps you need to take to cancel or transfer your services.

Step 2: Cancel your current contract
For all your subscriptions :

Cancellation is usually done by telephone with your current operator. Please have the following information ready to facilitate the process:

Your contract or customer number.
The service or subscription you wish to cancel.

💡 If you opt to port your mobile number to MaxiConnect (see step 3), you don't need to cancel yourself. Number porting automatically terminates your mobile subscription with your previous operator.

Step 3: Subscribe to MaxiConnect and benefit from our services

Once the termination is in progress or planned, it's time to subscribe to MaxiConnect:
For a mobile subscription :

Opt for number porting if you wish to keep your current number.
With this option, MaxiConnect takes care of cancelling your mobile subscription with your previous operator, without any further action on your part.

For internet, TV and fixed-line telephony:

Contact MaxiConnect and choose the offer that best suits your needs. We'll help you synchronize your new installation with the end of your old contract for a smooth transition.

📞 Call us on 058 521 32 00 or visit our website to discover our offers.
Why choose MaxiConnect?

Fixed prices year-round: No temporary discounts or nasty surprises.
100% Swiss-based customer service: a local team on hand to support you.
Flexible, modern solutions: Fast Internet, high-performance mobile subscriptions and reliable telephony.

FAQ : Frequently asked questions

Q: Do I have to pay a fee if I leave my previous operator?
A: For mobile subscriptions, you can check any charges by texting "Info" to 503. For other subscriptions (internet, TV, telephony), contact your current operator to find out about any charges.

Q : Can I keep my cell phone number?
A: Yes, MaxiConnect guarantees the portability of your number. This option also automatically cancels your current mobile contract.

Q: Can MaxiConnect help me plan my transition?
A: Absolutely! We're here to advise you and make the transition as smooth as possible. Contact us if you have any questions or need assistance.
Join MaxiConnect today!

Don't let the red tape put the brakes on your desire to change. With MaxiConnect, everything is simplified so you can quickly take advantage of our quality services.

📞 Contact us today on 058 521 32 00 or visit our website to discover our offers.

Stay connected with MaxiConnect, your local partner for simple, reliable and transparent solutions!
List of telephone numbers for cancellation services of major operators in Switzerland

📱 Swisscom: 0800 40 50 60
📱 Sunrise: 0800 100 600
📱 Salt: 0800 780 100
📱 Yallo: 0840 00 33 77
📱 M-Budget Mobile: 0800 15 17 18
📱 Lebara: 0800 480 111
📱 Wingo: 0900 94 93 92 (1.50 CHF/min)
📱 Coop Mobile: 0800 746 746
📱 TalkTalk: 0800 300 250

💡 Note: Some numbers may be subject to a charge. It is always advisable to check the specific termination conditions with your operator before calling.