What is VLAN Tagging?
VLAN Tagging (Virtual LAN) is a technique that allows a physical network to be segmented into several separate logical networks. On fibre connections in Switzerland (notably via the Swisscom infrastructure), each operator uses a specific VLAN identifier to carry its internet traffic.
In practice, your router must “tag” (mark) network packets with the correct VLAN identifier for the connection to work.
Do I need VLAN Tagging?
Yes, if you are using your own router (not provided by MaxiConnect) on a fibre connection via the Swisscom infrastructure (FTTH).
No, if MaxiConnect has provided and configured your router — the configuration is already done.
Getting your VLAN identifier
Each connection may have a specific VLAN identifier. Contact our support to get the exact value applicable to your line:
📞 +41 58 521 32 00 — 📧 hello@maxiconnect.ch
Configuration by router type
Fritz!Box
- Log in to the administration interface (usually
http://fritz.box) - Go to Internet → Access data
- Under Connection settings, enable VLAN active for Internet access
- Enter the VLAN ID provided by MaxiConnect
- Click Apply and restart the Fritz!Box
Zyxel
- Log in to the administration interface
- Go to Network Setting → Broadband
- Edit your WAN profile
- Enable VLAN and enter the VLAN ID
- Save and apply
Ubiquiti UniFi
- Open UniFi Network (controller or application)
- Go to Settings → Internet
- Edit your WAN connection
- Enable VLAN and enter the ID
- Apply changes
MikroTik RouterOS
/interface vlan add name=vlan_internet interface=ether1 vlan-id=XXXX
/ip dhcp-client add interface=vlan_internetReplace XXXX with the VLAN ID provided by MaxiConnect.
Troubleshooting
If internet does not work after configuration:
- Verify that the VLAN ID is exactly the one provided by MaxiConnect
- Make sure the cable is connected to the correct WAN port on the router
- Restart the router and the optical box
- Contact our technical support
Support: +41 58 521 32 00 — hello@maxiconnect.ch