Why run a speed test?
A speed test lets you verify that your internet connection is delivering the speeds included in your plan. It is also a useful diagnostic tool when experiencing slowness.
Recommended tools
| Tool | URL | Notes |
|---|---|---|
| Speedtest.net | speedtest.net | Most widely used, measures download, upload and ping |
| Fast.com | fast.com | Netflix tool, simple and fast |
| nPerf | nperf.com | Saves results, good for comparisons |
| Ping.ch | ping.ch | Swiss tool, local servers |
How to run a reliable test
To get accurate results, follow these conditions:
- Connect via Ethernet cable (not Wi-Fi) directly to the router
- Close all applications using the internet (updates, streaming, cloud backup)
- Run the test 3 times and note the average
- Choose a server close to your location (Switzerland)
A Wi-Fi test may give results lower than your actual plan — this is normal. Wi-Fi depends on distance, walls and interference.
Understanding the results
Download speed
The speed at which you receive data (streaming, downloads). This is the most important value for browsing and video.
Upload speed
The speed at which you send data (video conferencing, file transfers, backup). Crucial for remote work.
Ping (latency)
Response time in milliseconds. The lower, the better.
| Ping | Quality |
|---|---|
| < 10 ms | Excellent (fibre) |
| 10–30 ms | Very good |
| 30–60 ms | Good (ADSL/cable) |
| > 100 ms | Problematic |
Expected results by plan
| Plan | Expected download | Expected upload |
|---|---|---|
| 100 Mbps fibre | ~95–100 Mbps | ~95–100 Mbps |
| 500 Mbps fibre | ~480–500 Mbps | ~480–500 Mbps |
| 1 Gbps fibre | ~900–1000 Mbps | ~900–1000 Mbps |
Results may vary slightly depending on the time of day and network load. A 10–15% variation is normal.
Abnormally low results?
If your results are significantly below your plan:
- Test via Ethernet cable (not Wi-Fi)
- Make sure your router is up to date
- Restart the box and router
- Contact our support with a screenshot of your test
Support: +41 58 521 32 00 — hello@maxiconnect.ch