Receiving your invoices
Your MaxiConnect invoices are issued monthly and sent by:
- Email to the address registered on your account (PDF format)
- Customer account: accessible at any time on my.maxiconnect.ch
Accepted payment methods
Online payment (recommended)
- Log in to my.maxiconnect.ch
- Go to My invoices
- Click on the invoice to pay
- Click Pay now
- Enter your bank details
Accepted cards: Visa, Mastercard, Maestro
Bank transfer
If you prefer to pay by bank transfer:
- Beneficiary: MaxiNetwork Sàrl
- IBAN: Indicated on your invoice
- Reference: Invoice number (mandatory for correct identification)
- Institution: Indicated on your invoice
Always include the invoice reference so that the payment can be correctly identified.
BVR / QR invoice
Your PDF invoices include a QR payment code compatible with all Swiss banking applications (e-banking, Twint, etc.).
Payment deadlines
- Standard deadline: 30 days from the invoice date
- Automatic reminder: a reminder email is sent before the due date
- In case of late payment: our team will contact you to find a solution
Direct debit
Would you like your invoices to be debited automatically? Contact our customer service to set up a direct debit (LSV).
Problems with an invoice
Incorrect amount → Check the invoice details in your customer account → If you notice an error, open a support ticket with the precise information
Invoice not received → Check your spam folder → Log in to my.maxiconnect.ch → My invoices
Difficulty paying → Contact our customer service — we can find solutions suited to your situation
Support: +41 58 521 32 00 — hello@maxiconnect.ch